Last updated: January 26, 2026
At Decemberstory, we understand that sometimes you may need to cancel or change your order.
Please review the policy below carefully.
1. Order Cancellation
You may request to cancel your order within 24 hours of placing it,
provided the order has not yet been processed or shipped.
Once an order has entered processing or has been shipped, cancellation is no longer possible.
2. Order Changes
Requests to change an order (including size, color, model, or shipping address)
must be submitted within 24 hours of placing the order.
We will make every effort to accommodate your request; however, all changes are subject to
order status and product availability.
3. How to Request a Cancellation or Change
To request a cancellation or order change, please contact us as soon as possible
and include the following information:
- Order number
- Full name used on the order
- Details of the requested cancellation or change
All requests must be submitted via email.
Requests received after the allowed time window may not be approved.
4. Orders Already Shipped
If your order has already been shipped, it cannot be canceled or changed.
Please refer to our Return & Refund Policy after your order is delivered.
5. Refused or Undeliverable Orders
Orders that are refused upon delivery or returned due to incorrect or incomplete
address information provided by the customer may be subject to additional
shipping or handling fees.
6. Right to Refuse Requests
Decemberstory reserves the right to refuse any cancellation or change request
that falls outside the permitted timeframe or does not meet the conditions outlined in this policy.
7. Policy Updates
We may update this Cancel / Change Order Policy at any time without prior notice.
Any changes will be effective immediately upon posting.
8. Contact Us
For cancellation or order change requests, please contact us:
- Company: Decemberstory
- Email: support@decemberstory.com
- Address: 245 Madison Avenue, New York, NY 10016, United States
Thank you for shopping with Decemberstory.
