Shipping Policy

At December Story, every order is treated with care from the moment it’s placed until it arrives safely at your door. We work hard to ensure each delivery is smooth, timely, and worry-free, so you can shop with confidence.

All standard orders follow:

+ Processing time: 2 to 5 business days.
+ Business days run from Monday through Saturday, excluding Sundays and all recognized U.S. federal holidays.
If an order is submitted after 7:00 PM EST, processing officially begins the next business day. Orders placed on Sundays are automatically moved into the Monday production queue or the next available business day.

+ For custom items, please allow an extra 1–3 business days.
This ensures artwork is prepared correctly, designs are approved, and production meets our quality standards.

+ Bulk or wholesale purchases exceeding 50 units may require 7–10 business days
Depending on material availability and production capacity.

+ All same-day processing requests must be completed before 7:00 PM EST. Orders submitted after this time are processed the following business day.

We ship using trusted national carriers, including:
+ USPS
+ FedEx
+ UPS
+ DHL (for select regions and certain expedited services).
These partners help ensure consistent and reliable delivery across most destinations.

A standard flat shipping fee of $6.99 USD applies to all domestic orders within our serviceable areas.

We are currently unable to ship to certain locations, including
+ Alaska
+ Hawaii
+ All U.S. Territories (such as Puerto Rico, Guam, and the U.S. Virgin Islands)
+ P.O. Boxes
+ APO/FPO/DPO military addresses.
We’re exploring options to expand our coverage and apologize for any inconvenience.

Once your order is shipped, a tracking number will be provided via email or SMS. Please allow 24–48 hours for tracking updates as carriers need time to scan the package into their systems.

During peak seasons and major holidays, such as Thanksgiving, Christmas, New Year’s Day, and Independence Day, processing and delivery times may be longer due to increased demand. We recommend placing holiday orders 2–3 weeks in advance whenever possible.

Thank you for choosing December Story. Every package we send carries our commitment to quality, care, and reliability. If you ever need assistance or have questions about your shipment, our support team is always here and ready to help.