Refund Policy

At December Story, your satisfaction—and your peace of mind—are at the heart of every order you place. We want you to feel secure knowing that if something goes wrong, you’re fully protected by a refund process that is fair, transparent, and handled with care. This policy explains exactly how refunds are reviewed, issued, and supported, so you always know what to expect.

When an item is returned to us and inspected, our team works quickly to verify its eligibility. Once everything is approved, we begin processing your refund without delay. In most cases, refunds are initiated within 14 business days after the returned item has been officially accepted by our Quality Control team. Please remember that the time it takes for the money to appear in your account depends on your bank or credit card provider. If 14 business days pass without confirmation of refund initiation, reach out—our support team will investigate and keep you informed every step of the way.

For your security, every refund is processed through PayPal, even if you paid originally using a credit card or another method. Your refund will always be routed back to your original payment source through PayPal’s secure gateway. If you ever want more information about how payments are handled, our Billing Terms and Conditions provide a detailed breakdown of transaction processes, safety practices, and payment protections.

To qualify for a refund, your returned item must meet all requirements outlined in our main Return Policy. Once your package arrives, our inspection team carefully checks the item, packaging, and all attached tags. After the review is complete, we will notify you whether your refund has been approved or denied. If approved, the refund will be processed to your original payment method. If not, we will clearly explain the reason—such as signs of wear, missing tags, or other eligibility issues—and offer options to have the product shipped back to you.

If your refund has been approved but the funds have not appeared yet, start by checking with your bank or credit card company, as they often require additional processing time. If the delay continues, reach out to our support team. We will provide proof of refund initiation and help resolve the issue quickly.

Some items, however, are not eligible for refunds. Products purchased at sale or discounted prices are considered final sale and cannot be refunded. Refunds also cannot be issued for issues resulting from customer choices, such as incorrect size selections, spelling errors in personalized text, or minor variations in color due to screen display differences. These rules ensure fairness for both our customers and our production process.

We do offer exchanges, but only for items that arrive defective or damaged. Exchanges are not available for sizing issues, color preferences, or changes of mind. To start an exchange for a damaged or defective product, simply email us with your order number and clear photos of the issue. Once verified, we will arrange the return of the item and send a replacement in the same style, size, and design. If the exact item is no longer available, we will provide a full refund instead.

If you ever need help with a refund, want to check the status of your request, or need to initiate an exchange for a damaged item, you can always reach us at:

Email: support@decemberstory.com
Phone: +1 (757) 312-2235
Address: 3902 Temple Ct, South Chesterfield, VA 23834, United States

Thank you for choosing December Story. We truly appreciate your trust, and we are committed to handling every refund and exchange with the same level of care and respect you expect from a brand you rely on.